FREE postage and packaging on orders over £20.00

Frequently Asked Questions

Why should I buy from Lolita's web shop?

The number one reason, is that you are buying directly from the artist and the studio that designs these glasses! We also back the items we sell on our site one hundred percent. Unfortunately, there are also many sites that sell counterfeit or unlicensed Lolita-style glasses. When you buy from DesignsByLolita.co.uk, you have the peace of mind that you are receiving officially licensed LolitaⓇ items.

Where can I find Lolita items at local retail shops?

If the design you are looking for is not available on our site today please check back or alternatively you can also find Lolita items in many fine gift, department, and specialty shops around the world. Use this link to locate a shop near you…

Are Lolita glasses dishwasher safe?

Lolita glasses are NOT dishwasher safe. The harsh chemicals and high temperatures can damage the paint. We recommend gentle hand washing to clean your Lolita glassware. Also, do not let your glass “soak” in water, just rinse the inside and use as little water as possible.

My glass is broken or paint has started coming off, can you replace it?

Lolita glassware is obviously fragile and must be handled with great care. Unfortunately, we cannot replace items not originally purchased from our website. If you did happen to purchase your item online from us and there is a problem with your item, please be sure to contact us with your order number and we will be happy to help.

NOTE: Please be sure to keep any packaging in the event of damage during shipping. In addition, please take photos of your broken item and shipping container. Please attach them with your E-mail. This will help speed up processing.

If you are having other issues or purchased your item from another retailer, we advise that you contact them and they will hopefully be able to assist you.

I have a retail business and I would like to sell Lolita Glassware, how do I find out more information?

For more information on selling Lolita Glassware please call or send an E-mail to our Customer Service team.

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