Frequently Asked Questions

Why should I buy from Lolita's web shop?

The number one reason, is that you are buying directly from the artist and the studio that designs these glasses! We also back the items we sell on our site one hundred percent. Unfortunately, there are also many sites that sell counterfeit or unlicensed Lolita-style glasses. When you buy from, you have the peace of mind that you are receiving officially licensed LolitaⓇ items.

Where can I find Lolita items at local retail shops?

If the design you are looking for is not available on our site today please check back or alternatively you can also find Lolita items in many fine gift, department, and specialty shops around the world. Use this link to locate a shop near you…

Are Lolita glasses dishwasher safe?

Lolita glasses are NOT dishwasher safe. The harsh chemicals and high temperatures can damage the paint. We recommend gentle hand washing to clean your Lolita glassware. Also, do not let your glass “soak” in water, just rinse the inside and use as little water as possible.

My glass is broken or paint has started coming off, can you replace it?

Lolita glassware is obviously fragile and must be handled with great care. Unfortunately, we cannot replace items not originally purchased from our website. If you did happen to purchase your item online from us and there is a problem with your item, please be sure to contact us with your order number and we will be happy to help.

NOTE: Please be sure to keep any packaging in the event of damage during shipping. In addition, please take photos of your broken item and shipping container. Please attach them with your E-mail. This will help speed up processing.

If you are having other issues or purchased your item from another retailer, we advise that you contact them and they will hopefully be able to assist you.

I have a retail business and I would like to sell Lolita Glassware, how do I find out more information?

For more information on selling Lolita Glassware please call or send an E-mail to our Customer Service team.

When will my order be sent / shipped / posted?

If the stock is in our warehouse we will endeavour to ship the order the next working day. You will receive an email at the time of despatch.

Which countries do you ship to?

We ship worldwide (excluding America) but please click on this link for more details.

What is the tracking number for my order?

Overseas and overnight deliveries are tracked, you will get a tracking number in an email , other deliveries are made by Royal Mail by 2nd Class post.

Do you offer a gift wrapping service?

Yes, we offer a gift wrapping service at a charge of £5.00 per item. Gifts are wrapped in recyclable paper and a satin style ribbon with gift tag. Please leave your message for the gift tag in the message box provided.

Do you have any discount codes / offers available?

Please look for the current offers on our homepage banners.

My order was received damaged. How do I return it or get a replacement?

If you are unfortunate enough to receive a damaged item please contact our customer services. Our office hours are 8.30am–5.00pm Monday to Friday (GMT), where a dedicated member of staff can help you with your enquiry.

If you would prefer to speak with us our contact number is +44 (0) 1228 404022 or click this link to email us. 
Designs by Lolita, Enesco Limited, Brunthill Road, Kingstown, Carlisle, Cumbria, CA3 0EN

About Rewards

Will I be notified when my points are added or cancelled?

A notification email will be sent to you for every action taken on your account. Please note that if your order is cancelled and refunded the points for this order will be deducted from your account

I have placed order before I've signed up to the programme, will points for this be added to my account?

To earn points for your orders you NEED to be signed up to the programme prior to purchase. Sign up here!

How do I spend my points?

To turn points into a reward, log into your account on the site, then click on the REWARDS ICON. The panel will show your current points and rewards — click REDEEM to get your reward. You can then click APPLY CODE to apply the £10 discount to the items in your cart automatically. Only one £10 reward may be redeemed per purchase.

Last updated 7th March 2022.