Cancellations can be made at any time before despatch. We offer a 14-day cooling off period from the date of shipping, during which time you can contact our customer service team on (+44) 01228 404022 or via email shop@designsbylolita.co.uk to arrange a collection, at your cost. You then have 14 days to return the goods to us at Enesco Limited, Brunthill Road, Kingstown, Carlisle, Cumbria, CA3 0EN. A full refund will be given once the goods have been received by Enesco. Please note that refunds can take up to 10 business days to reach your account. Faulty or defective goods will be collected and replaced at our cost, in accordance with the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

Please obtain and retain a proof of postage if returning your order. Failure to do so may result in your order not being refunded or replaced.

We will keep you informed of any changes to the expected despatch date.

Shipping Costs

Orders to a UK address under £25 will be charged £3.95 carriage. Orders over £25 to a UK address will be shipped with Evri with no delivery charge. Estimated delivery time 3–4 working days*.

A next day service is available from Monday*–Thursday only and will be charged at £5.95, order before 12pm for next day delivery to the UK mainland. For Northern Ireland, Aberdeenshire, the Scottish Highlands and Islands, the Isle of Man or the Isle of Wight, add an extra 24 hours and for Channel Islands it’s 3-4 days. If you choose this service after 12pm on a Thursday, Friday, Saturday or Sunday your order will not be guaranteed for despatch until the Monday*.

Delivery costs will vary depending on the ship-to address and carton weight and will be applied at checkout, here is a rough guide:

Europe £11 for up to 20kg. From 1st January 2021, designsbylolita.co.uk will be delivering on a DDP (Delivery Duty Paid) basis to all European Union states customers (no extra cost to you). Estimated delivery time 4–6 working days*.

Australia, Hong Kong, China and UAE from £10.50 - £26 for 0.1kg - 2kg, then from £47 - £208 for 2.01kg and up

New Zealand and South Africa from £10.50 - £26 for 0.1kg - 2kg, then from £92 - £443 for 2.01kg and up

Russia, Turkey and Canada from £10.50 - £26 for 0.1kg - 2kg, then from £67 - £237 for 2.01kg and up

ROW from £10.50 - £26 for 0.1kg - 2kg, then from £102 - £481 for 2.01kg and up

Unfortunately, we are not able to ship to the following areas at the moment:

Ascension Island, Caribbean Netherlands, Cyprus, India (Ladakh), Malta, New Zealand (Chatham Islands), Réunion, Spain (Balears Province, Las Palmas, Santa Cruz de Tenerife), Tristan da Cunha, U.S. Outlying Islands, United Arab Emirates, United States, Russia, Ukraine, Belarus.

If you’re located in United States please visit: www.designsbylolita.com